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The Doctor, The Office Manager
Uncategorized |3 min read

The Doctor, The Office Manager

Hands on or hands off? In the past 13 years, working in offices of all sizes as an orthodontic auxiliary, I have witnessed a variety of management styles. One thing to point out before we get going, is that orthodontists are brilliant science geeks. They are not...

Importance of Practice Culture
Uncategorized |2 min read

Importance of Practice Culture

”If you think about it, what other than good intent or the one on one stuff is going to break through in a world where so much is being thrown at us?”  –Gary Vaynerchuk, The Thank You Economy What is practice culture? Over the years, orthodontists have heard the same...

Jumping Through Hoops
Uncategorized |5 min read

Jumping Through Hoops

Treatment Coordinators will have the highest case acceptance when they master the ability to read their new patient and successfully adjust their own personality to compliment that of the patient’s. The same thought applies to the new patient’s parent if the patient...