The Straight Consulting Blog

The latest tips & advice from actual Treatment Coordinators!

TCs Watch Conversion
A fellow SW consultant forwarded me an article in this past week that illustrated data pertaining to case fees, case acceptance and... read more
The Disengaged Superstar
One minute your team member is running the clinic like a champ, the patients are buzzing about this month’s contest because they were talking about... read more
My Name’s Not “MOM”
Be honest. Do you call Joey’s mother by her name or by “Mom” when you want to discuss his treatment or show her how to turn the expander? That is... read more
Creating the YES in Your Office
Very few orthodontic practices have successfully navigated through the “front/back office divide”, or the mindset of “that’s not my job”. The... read more
Conflict in Team Meetings
“Get on board Sister or get off!”… That’s really what I want to say in the team meeting. We all have one. In every practice, in most groups, there... read more
Jumping Through Hoops
Treatment Coordinators will have the highest case acceptance when they master the ability to read their new patient and successfully adjust their... read more