The Disengaged Superstar
One minute your team member is running the clinic like a champ, the patients are buzzing about this month’s contest because they were talking about it with the crew up front while checking in, or your TC’s conversion rate will break an office record yet again this month! Could life get any better? Fast forward 6 months. Now when you look around your office you see an irritated patient, team members in the lab texting on your cell phones, and the TC’s bossy attitude is making her everybody’s most unfavorite person. What happened and more importantly, how do you get everyone back on board?!
Ease your sting by acknowledging that 70% of US workers are not engaged at work according to Gallup’s State of the American Workplace. It happens to just about everyone. Knowing that gives you the opportunity to prepare yourself with these tips:
1. Catch It Early
When you start to see signs your staff member is disengaging in the practice and her specific duties, you need to get involved right away. Ask what’s going on lately. Is it workplace or home-life related? Ask what they need to refuel their passion in their job. Then problem-solve TOGETHER. We can’t stress to you enough how important it is for your team to feel a part of any changes you make.
2. Check Your Management Style
Whether you are a “hands on” or “hands off” kind of Doc, maybe this team member needs more structure and direction. Or perhaps just being reminded that your door is open to them for more questions than before would give the affirmation they were needing. Every person is different and sometimes we forget that fact also applies professionally.
3. Involvement is Engagement
Back to the thought of making decisions TOGETHER, set goals with deadlines to refocus your disengaged team member. Collaboration is so empowering.
4. Shake Up Boredom
Very few employees thrive on performing the same duties every day. The day to day routine can quickly cause boredom and then burnout. Shake it up by putting them on a special project or allow them to find a CE that interests them.
5. Positive Reinforcement
Recognition is the #1 way to not only reengage your team, but it’s also the key to keeping them long-term. According to Roger Herman at The Social Workplace, 75% of people voluntarily leaving jobs don’t quit their jobs; they quit their bosses. How often are you recognizing your team’s achievements?
Everyone can agree that an engaged team is a productive team. When a member falls off and disengages, reignite their performance using any of these simple tips we’ve provided. If nothing else, your practice culture could depend on it!